Product Update September 2024

Follow our monthly product updates as we share the latest features to help you strategically design and develop teams and the work environment.

You asked, and we listened.

What's new? We’ve enhanced our evidence-based culture assessment to make it even more impactful. Along with carrying out a thorough gap analysis between your current and desired culture, you can now gain deeper insights into how your culture influences employee perceptions of:

• business performance, and
• the workplace atmosphere.

Collectively, this is known as Employee Engagement.

We also added a way for employees to share their thoughts, helping you contextualise their views and align your culture with business objectives. 

Culture drives engagement

The culture you create can foster either positive or negative employee engagement.

What is engagement? Well, it refers to the perceptions people have about the workplace and how they feel about the company and its performance.

We see many organisations still evaluate engagement in isolation from culture, often through ‘pulse surveys’. This can only tell you if there is an issue with how people feel about their jobs and the workplace. It won't pinpoint where the deeper, more systemic problems lie.

Imagine heading to the doctor because you're not feeling well. The doctor might take your temperature, ask how you're doing, and check your heart rate. These quick checks can show that something's off—maybe you’ve got a fever or an elevated heart rate—but they won’t tell you what's causing the problem. Without a more in-depth look, like blood tests or scans, the real reason behind your symptoms stays a mystery.

Just like a basic health check can't really pinpoint an underlying illness, engagement measurements or 'pulse' alone don't reveal where the real issues are in company culture. We need to look past the surface symptoms and take a more thorough approach to tackle the root cause of the problem.

That’s why it’s so powerful to examine culture and engagement together:

• Culture shows you how things are currently done versus how they should be to reach your goals
• Engagement shows how important it is to close that gap to keep employees happy, satisfied, and committed.

By looking at both, you can spot not just the symptoms but also the root causes, helping you make the right changes to improve the workplace. By creating a culture that drives positive engagement, employees dedicate more time and energy to their work. This boosts loyalty, leads to more satisfied customers, and ultimately drives higher business performance.

We measure engagement in two ways

Unlike other tools that require you to create your own questions, we set ourselves apart by providing you with pre-designed evidence-based surveys. This approach standardises the assessment process and removes bias and subjectivity.

It's how we boost the reliability of measuring something as crucial as culture and engagement.

Our engagement assessment focuses on 2 key areas:

Employee perceptions of Company Performance and Work Atmosphere.

Measuring company performance

Employee perceptions of company performance help provide you with frontline insights into how well your strategies and processes are working.

Their perspectives can reveal hidden challenges, identify areas for improvement, and provide a reality check on whether the company’s goals and initiatives are hitting the mark. How your employees see the company's performance can help you align their efforts with your goals, lift morale, and ultimately lead to better business results.

Our survey is underpinned by strategic business frameworks including the Balanced Scorecard and McKinsey 7S that evaluates performance across 4 dimensions:

• Financial performance
• Operational performance
• Learning / Growth Organisation
• Customer / Quality

How employees perceive these aspects ties company culture to performance results, helping to shape the work environment to support the strategic goals we want to achieve.

Measuring work atmosphere

Employee perceptions of workplace atmosphere directly influence morale, productivity, and retention. A negative atmosphere leads to disengagement and higher turnover.

The culture you create plays a key role in shaping this atmosphere. Understanding perceptions helps leaders shape a culture that supports a healthy environment for employees to thrive.

Our survey measure encompasses the key work atmosphere dimensions of:

• Job Engagement
• Job Satisfaction
• Turnover Intention
• Work Motivation
• Overall Climate

This standardised survey ensures consistent, actionable data that directly reflects the workplace atmosphere and provides you with clear comparisons over time.

Capturing feedback

Along with the great insights on your culture and engagement, you can now gather qualitative feedback from your employees. It helps you contextualise their perspectives to better align your culture, engagement, and business objectives.

Feedback offers deeper, more nuanced insights into employee perceptions. You get to understand not just what employees think, but also why they feel that way, all while offering practical suggestions for improvement.

It's the final piece of the puzzle to help you drive more targeted and meaningful changes.

Piecing the culture puzzle together

You now have a comprehensive approach to evaluating, understanding, and improving your organisation’s culture and workforce engagement.

Unlike traditional pulse surveys that barely scratch the surface, our holistic approach digs deeper by pinpointing the gaps between your current and desired culture. We then look at how these gaps affect employee perceptions of the workplace and overall business performance.

By spotting the gaps, you get closer to the root cause of issues affecting employee engagement, satisfaction, and productivity. Our latest assessment not only identifies problems but also provides actionable data and qualitative feedback to drive meaningful change.

Employees are empowered to say what they think, and why they think it, along with suggestions for improvement. This two-way communication helps you make informed decisions and foster a culture of continuous improvement.

Our updated culture assessment offers a roadmap to align your company culture with strategic goals, create positive workforce engagement, and drive long-term business success.

This is more than just an assessment tool—it's your strategic partner in building a more engaged, motivated, and high-performing workforce.

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